Wholesale Policies

P R I C I N G   &   M I N I M U M S

  • No, MOQ. 
  • Please follow MAP as stated in each post.
  • Absolutely NO SALES or DISCOUNTED merchandise.
  • We do not allow buy-in groups to sell our products. 

S H I P P I N G   P O L I C I E S

  • Orders are fulfilled in the order they are received.
  • Most products are made to order and require at least 7 business days (sometimes longer) for us to process, create, package, and ship. Allow longer shipping times during high volume seasonal times.
  • All orders are shipped via UPS & USPS, unless otherwise arranged by you; shipping is determined by weight.
  • Free shipping on orders over $1000
  • An order may only be shipped to one location.
  • We currently ship within the U.S.
  • We do not offer drop shipping at this time.

H O U R S   O F   O P E R A T I O N

  • We accept orders 24 hours a day, 7 days a week.
  • We will usually respond to you within 24 business hours to resolve any issues or to answer any questions you have! During the weekends, answer times may be delayed. 
  • Our hours of operation are Monday through Friday, 9:00 am - 5:00 pm CST. We do not approve accounts on the weekends.
  • To contact us, please send us an email at spiritandtribetx@gmail.com

H O W  T O  P L A C E   A N   O R D E R

  1. Prior to approval as a wholesale customer, you must first register on our website for a wholesale account.
  2. Upon approval, as a wholesale customer, you will be able to preview wholesale pricing, shop for products, and place orders directly from our website. 

O N L I N E   S A L E S 

  • Wholesale accounts are available to brick-and-mortar retail shops or online retailers with their own storefronts (websites).  
  • Businesses are forbidden from selling merchandise on any other online retail outlet. 
  • Merchandise may not be sold on Amazon, EBay, through Facebook Buy-In Groups or any other means.

W H O L E S A L E   P R I C I N G

  • Wholesale pricing is displayed when logged in and approved as a wholesaler. All prices are listed in US dollars. 
  • Prices are subject to change without notice but confirmed order pricing will be honored. (If you do not immediately see wholesale pricing after approval, please log out and log back in.)

R E T U R N S

  • No returns of wholesale orders will be accepted.

C O U P O N /  D I S C O U N T   C O D E S 

  • Unless otherwise indicated, coupon/discount codes will not be honored for wholesale purchases due to our already low margins.

D A M A G E  S   &   D E F E C T S

Please inspect all shipments immediately upon arrival. Contact us at spiritandtribetx@gmail.com within 5 business days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

FAQs

Yes absolutely! You are free to use any of our photos if you have an approved account.

If this is happening to you, please reach out to spiritandtribetx@gmail.com. We may be missing some important information from you or it could be a glitch and we want to get you set up to shop ASAP.

Absolutely! We L O V E to work on customs! We do require a 12 shirt minimum on custom orders. Text us at 903-335-7856 or email at spiritandtribetx@gmail.com for more info.

Oh no! We hate to hear this! Please know we do everything we can to prevent this from happening but sometimes mistakes do happen. We would love to make this right with you. We can either give you a credit for the damaged items for your next order OR we can send you a prepaid label to send the damaged items back to us and we will ship you out replacements immediately. Please email spiritandtribetx@gmail.com OR text 903-335-7856 and we will get your process started.

We are working hard on your order! Please allow up to 7 business days for your order to ship.

*up to 10 business days during holiday rushes*

At this time we do not offer drop shipping.

We do discourage this as stock is forever changing. However, you may text us at 903-335-7856 to check on stock availability on the items you're interested in running.

Please keep in mind that if you do decided to run our products in your groups for pre-order that we normally take 7 business days to ship out items after your order has been placed with us.